I cannot find my package, can I ask for a refund ?
If you do not find your package after delivery, we invite you to check with your neighbors and your post office.
As the delivery is contactless, directly to the mailbox, the delivery person will drop off your package without necessarily alerting you. If you still cannot find your package, please contact our customer service department so they can work on a solution with you.
Please note that refunds are only made if we get back the original package, and remember that issuing refunds is at the discretion of customer service.