Terms of sales
Agreement to Terms
When you use websites, mobile applications, or blogs provided by SAS GOOD BRANDS or its subsidiaries or affiliates (referred to as "GOOD BRANDS," "we," "us," or "our"), you agree to the terms and conditions stated in this agreement. These sites include https://www.typology.com and https://us.typology.com, where we offer our beauty products and other products for purchase.
GOOD BRANDS has the right to change any part of this agreement at any time without any liability to you or anyone else. You can always find the most up-to-date version of the agreement by clicking on the "Terms of Use" link on the Site. It's a good idea to check this page periodically to stay informed about any changes that may affect you. If you don't agree with this agreement or any future versions, please do not use or continue to use the Site.
If any part of this agreement is found to be invalid, it doesn't mean the entire agreement is null and void. If GOOD BRANDS chooses not to enforce one or more clauses temporarily or permanently, it doesn't mean they are waiving their rights to enforce other clauses that are still in effect.
1 - Privacy
Please refer to our Privacy Policy for information about how we collect, use, disclose and otherwise process your information.
2 - Account Registration and Security
When you make a purchase through a Website, you must either register for a GOOD BRANDS account (an "Account") or check out as a guest. If you choose to make a purchase as a guest, you will still be required to provide certain personal information to allow us to process your Order (as defined below in Section 5). When you make a purchase with us through a Website, you agree: (i) that you will provide complete and accurate information about yourself; and (ii) if you have registered for an Account, to promptly update such information as it changes to ensure that it is kept accurate and complete. You are solely responsible for the accuracy of all information that you provide to GOOD BRANDS, regardless of whether you register for an Account or purchase as a guest. In the event that you do not provide or update such information, or GOOD BRANDS has reasonable grounds to suspect that you have not provided or updated such information, GOOD BRANDS shall have the right, in its sole and absolute discretion, to prevent you from using any of its Websites.
If you have registered for an Account, it is your sole and absolute responsibility to keep the password and other information provided to you by GOOD BRANDS confidential and secure. In the event that your password and/or Account are used without your consent or that you discover any other breach of security, you agree to promptly notify GOOD BRANDS via the Technical + Other section of our contact page. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your Account after you have reported a breach of security to us. You are solely responsible for any and all activities which occur under your Account.
3 - Use of website
The Site has various materials, such as software, text, graphics, and images (referred to as the "Content"). We may own some of the Content, while other parts may be obtained through agreements with third parties. We cannot guarantee the accuracy of the Content on the Site. The Content is protected by intellectual property laws, both in France and abroad. Unauthorized use of the Content can lead to copyright and trademark violations. You have no rights to the Content and cannot use, copy, or display it without our permission. You must preserve any copyright and proprietary notices when making copies of the Content. Selling, modifying, distributing, or using the Content for public or commercial purposes is strictly prohibited. Posting the Content on other websites or networked environments is also not allowed. If you violate this agreement, your access to the Content and Site will be terminated, and you must destroy any copies you have made.
The trademarks and logos of Typology (referred to as "Typology Trademarks") used on the Site are owned by GOOD BRANDS. Other company, product, and service names on the Site may be trademarks owned by third parties (referred to as "Third Party Trademarks"). The Trademarks cannot be used without our written consent. They should not be used in a way that disparages us, any third party, or their products/services. Using Typology Trademarks in links to or from other websites is prohibited without our consent. Any goodwill generated by using Typology Trademarks belongs to us.
You agree not to: (a) overload the Site's infrastructure unreasonably; (b) interfere with the proper functioning of the Site; (c) attempt to decode or reverse engineer the Site's software; (d) delete or modify any posted material on the Site; or (e) violate our guidelines and policies.
If you have an Account, it is your responsibility to keep your password and other information confidential. If your Account is used without your consent or you discover a security breach, you must promptly notify us. We are not liable for any failure on your part to comply with this or for any delay in closing your Account after reporting a security breach. You are solely responsible for any activities that occur under your Account.
4.1 - Orders - Making Purchases through a Website
To place an order, the consumer adds selected products and quantities to their virtual basket, then clicks the "Order" button and provides delivery and payment information.
Before confirming the order by clicking "Confirm Order," the consumer can review the order details, total price, and make any necessary corrections or modifications.
Confirming the order means agreeing to the terms and conditions of the agreement. The seller sends an email to acknowledge receipt of the order and payment as soon as possible.
Any modifications to the order by the consumer after confirmation require approval from GOOD BRANDS.
The seller has the right to make changes to the ordered product related to technical advancements, as specified in Article R. 212-4 of the French Consumer Code.
For products shipped outside the European Union and French overseas departments and territories (DOM-TOM), the invoice price will exclude taxes. Local customs duties, taxes, or import fees may be imposed by local authorities. These costs are not the responsibility of GOOD BRANDS and must be handled by the buyer, including declaration and payment to the relevant authorities or agencies in the respective country.
4.2 - Orders - Quantity Limits
GOOD BRANDS reserves the right to refuse any order for legitimate reasons and specifically if the quantities of products ordered are abnormally high.
4.3 - Orders - Returns
The consumer has the right to return any item within fourteen days of receiving the order if it doesn't meet their satisfaction. They can request an exchange or refund, but they are responsible for the return costs.
To exercise the right of withdrawal, the consumer can contact our customer service through the "Contact us" section on our website. We will acknowledge the withdrawal promptly, typically by email.
Returned items must be in their original condition and complete, suitable for resale as new. Any opened or damaged products will not be accepted for return.
Upon withdrawal, GOOD BRANDS will refund all received payments. The refund will be processed either by crediting the consumer's credit card or PayPal account, or by bank transfer, depending on the original payment method.
GOOD BRANDS may delay the refund until the products are received and checked.
4.4 - Orders - Delivery
GOOD BRANDS will process the order as soon as possible from Monday to Friday and will ship within 24 hours of the validation of the order, subject to availability of stocks and exceptional circumstances.
The estimated delivery time will be indicated in your order. However, since we rely on a third-party delivery service, it is possible that the order may arrive earlier or later than the estimated time. If no specific delivery date is mentioned, the order will be delivered within 30 days of the order confirmation, unless exceptional circumstances apply or it is a pre-order. The delivery will be made to the address you provide at checkout.
If we are unable to deliver to your address, for example in the case of a remote location, we will inform you before accepting your order. We reserve the right not to deliver to countries prohibited by applicable export laws. It is not possible to deliver products from the same order to different addresses.
4.5 - Orders - GOOD BRANDS Rights Regarding Orders
GOOD BRANDS has the right to limit or reject any order you place. We may verify the validity of orders and cancel them if we find evidence of fraud, tampering, or violation of this agreement. We can also limit or cancel the quantity of products purchased per person, household, or order at our discretion. All product orders must be for personal use only, and you agree not to resell or distribute them for commercial purposes.
Our acceptance or rejection of orders is based on product availability, compliance with this agreement, or other reasons determined by us. This includes orders placed using the same account, credit card, billing address, and shipping address. If we are unable or choose not to ship an item, you will be notified, and the amount charged for that item will be adjusted accordingly.
We reserve the right to refuse the redemption of any promotion code or offer that we believe, in good faith, to be fraudulent or improperly obtained or not redeemed by the intended recipient. We may also invalidate or not honor promotion codes or offers obtained through parties other than GOOD BRANDS, including third-party sites. We can modify or cancel offers at any time.
4.6 - Orders - Verification of Orders by GOOD BRANDS
GOOD BRANDS has the right to verify all orders at any time and for any reason. We may request proof of identity to confirm the legitimacy of an order or for any other necessary purposes as determined by us. This helps ensure that orders are fulfilled in accordance with the terms and conditions of this agreement.
To prevent fraud, we may share transaction-related information with a trusted third-party organization to perform address verification. This verification process ensures that the billing address provided matches the address associated with the credit card.
5 - Products
The products available on the website are intended for individual customers only.
GOOD BRANDS cannot be held responsible for any damage caused by the misuse of the products or failure to follow the recommended precautions.
The products meet the safety and health requirements, as well as fair trading and consumer protection laws, at the time they are introduced to the market. They comply with the relevant French laws in force at that time.
Product availability is subject to stock limitations.
If the product you ordered is unavailable, the seller will promptly inform you and may offer an alternative product of similar quality and price. If no suitable alternative is available, a purchase voucher for the order amount may be offered, which can be used for future orders.
If you disagree with the offered solution, the seller will refund the amount paid within 5 working days.
Unless the non-performance of the contract is directly attributable to the seller, they are not obligated to provide any additional compensation beyond the refund for the unavailable product.
6 - Dispute resolution
Good Brands shall not be liable for damages resulting from improper use of its products.
These online sales Terms and Conditions are subject to French law and specifically to the regulations governing distance selling (articles L. 121 – 16 to L. 121 – 20 of the French Consumer Code), Directive 97/7/EC of 20th May 1997 on the protection of consumers in respect of distance contracts, and the Act of 1st August 2000.
In the event of a dispute, you should first contact the company's customer service department by e-mail (hello+us@typology.com) or through our contact page to try to resolve the dispute informally.
7 - Governing Law
The terms and conditions of this agreement and all related matters are governed by the domestic laws of France. You hereby irrevocably submit to the exclusive jurisdiction of the courts of France in relation to all disputes arising from or related to this agreement, your use of a website and any related matters.
If any provision of this agreement is held invalid or unenforceable by any court having competent jurisdiction, such provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of this agreement shall continue in full force and effect. No failure to exercise or waiver of any provision of this agreement shall be deemed to be a further or continuing waiver of such provision or any other provision of this Agreement. This agreement is binding upon you, your heirs, executors, beneficiaries, successors and assigns and you may not assign this agreement to any other party without our prior written consent, which consent may be withheld in our sole and absolute discretion.
Questions
If you have any questions or concerns regarding our Website(s) or the terms and conditions of this Agreement, please reach out via our contact page.