My package is being returned to the sender
If the address you provided is incomplete, or if your package was damaged during transport, the package may be automatically returned to us.
In this case, please contact us, and provide your full address if necessary so that we can send you a new package as soon as possible*.
However, if the package is properly delivered to the address you provided, it will be your responsibility to recover the package at this address.
*This does not apply to Christmas offers. Find all the information here.