Return policy

In accordance with current regulations, you have 14 days from receipt of your order to request the return of products.

As a reminder, if you return your order, the products offered must also be returned. Please be aware that products received that are not part of the order designated at the time of the return request will be considered as excess products received. Please note that return fees apply to each individual order.

Product condition

The legal right of withdrawal cannot be exercised if the products have been opened or used after delivery and cannot be returned for reasons of hygiene or health protection.

Products must be returned in their original packaging and condition. We therefore ask you to ensure that products are returned in their original packaging, and that serums are returned in their cardboard sleeves to ensure the safe return of products. In this case, your responsibility is engaged.

Any product returned damaged, in particular through lack of protection in unsuitable packaging, will be considered as a damaged product and will not be reimbursed.

Next steps

Once you've made your return request via our Support page, a return label will be available in your account. Return fees are applied according to the current rates charged by carriers ($5.90).

The parcel will be sent to our warehouse to be received, checked and processed by our teams. If your return is in order, we will refund you as quickly as possible.

Please note that the returned products must also be part of the original parcel, and must not be the result of a previous claim. In this case, Customer Service will suggest a solution adapted to the situation.

Christmas Offers & Limited Editions - Special conditions

As Christmas offers are available in very limited quantities (Calendars & Boxes, etc.), these products are under special conditions. Find all the information here: