Support

Typology Support

Why did my diagnostic results change?

The Skin Diagnostic suggests products based on several factors: your selected concerns, product availability, product compatibility within the result, and new products.

Depending on these factors, certain products may be replaced, creating other combinations more pertinent to your skin's needs. If you have already started your routine and the result changes later, you can keep your usual routine if all the products are still available, or change it.

Each version will be based on the responses you provide.

Please note that we cannot restore old results; the most recent will be the only one available. If you repeat the Diagnostic, it will replace the old one permanently.